TRILIBERTY Launches "ARIGATO TAP" for Inbound Tourism and Hospitality Industry — A Platform Delivering Guests’ Gratitude and Feedback to Staff and Facilities

Service Launch Date: July 27, 2026

TRILIBERTY Inc. has launched "ARIGATO TAP," a digital platform for hotels, resorts, and tourism activity providers that delivers guests’ expressions of gratitude and feedback directly to staff members.

With the increase in inbound foreign travelers and the advancement of cashless payments, there is a growing need for a seamless system that transcends language barriers to convey guests’ “thank you” messages and optional gratuities to the frontline staff who support Japan’s high-quality service.

"ARIGATO TAP" is designed not to simply import overseas tipping culture, but to visualize Japan’s unique spirit of hospitality (“omotenashi”) and serve as a platform for accumulating and utilizing customer service data.

Key Features

• Seamless Gratitude Experience via NFC/QR — Guests can access individual staff pages by simply tapping their smartphones without needing an app, allowing them to send messages of thanks and optional gratuities effortlessly.
• Enhancement of Staff Engagement and Retention Support — Beyond boosting individual motivation, the platform supports fair rewards based on data, helping to address labor shortages and reduce turnover.
• Feedback and Integration with Google Reviews — Collected evaluations and comments can be leveraged to improve customer service and strengthen inbound response capabilities.
• Insight Reports for Administrators — Visualizes the number of gratitude messages and evaluation trends by department and staff, aiding service improvement and recognition efforts.

"ARIGATO TAP" is not merely a payment or remittance tool; it is a service evaluation data platform that benefits staff, customers, and facilities alike, supporting the sustainable growth of Japan’s hospitality industry.

Hotels and tourism facilities considering implementation are encouraged to contact us via the official website or inquiry form.